Shipping Policy

Any confirmed/paid order will be shipped within 1 - 2 working days. Estimated arrival within 1 - 4 working days after shipped. 

 

Shipping Provider:-

  1. J&T Express
  2. Pos Laju

 

Tracking code will be provided after shipped, may check at:-

J&T Express - https://www.jtexpress.my/track.php

Pos Laju - https://www.tracking.my/poslaju

 

Postage charges for 1KG and below:-

RM 10 for West Malaysia (Semenanjung Malaysia)

RM 15 for East Malaysia (Sabah Sarawak)

 

Additional postage charges of RM 3 for subsequent 500 gram

*Example 1: Order (1.5KG), postage charges of RM 13 (RM 10 + RM 3) for West Malaysia or RM 18 (RM 15 + RM 3) for East Malaysia

*Example 2: Order (2KG), postage charges of RM 16 (RM 10 + RM 3 + RM 3) for West Malaysia or RM 21 (RM 15 + RM 3 + RM 3) for East Malaysia

 

Lost Delivery

Any lost of parcel caused by courier service, we will be responsible for the full refund amount of the price of product lost (shipping fee paid not included).

 

Damaged Item/Parcel

We will only be responsible for the damaged item if the parcel is well sealed when delivered to customer. Please reject any damaged parcel when it is delivered, make report straight to shipping provider or call us.

 

Delivery Failed

The shipping fee is not refundable, customer may choose to top up the shipping fee again for re-delivery of the product when the product is delivered back to us OR full refund amount only of the price of product ordered.

 

Wrong Address

We will not be responsible for wrong shipping address provided.