FAQ

FAQ
Getting Started Question
Are parts interchangeable between different models?

Parts are NOT interchangeable between different models. For example, you cannot use a ijoy Neptune cartridge with a ijoy luna pod. However, adapters are available for certain models which could make this possible. If you are unsure of which parts to purchase, feel free to send us an email.

 

How long does a bottle of E-Liquid last?

This really depends on how frequently you use it. On average a 10ml bottle will last 3-6 days.

 

What do I need to get started?

First, you will need to purchase a starter kit. Our starter kits come with everything you will need to begin in terms of parts. After you figure out which model starter kit you wish to purchase, you will need E-Liquid to fill your cartridges. All of our cartridges and cartomizers are refillable with E-Liquid. We suggest purchasing 2-3 bottles of E-Liquid in various flavors and strengths in order to find the one most suitable to your preference.

Electronic cigarette parts come in contact with liquid and can malfunction unexpectedly. Most atomizers and batteries have a lifespan of 1-2 weeks. For this very reason, we recommend purchasing extra atomizers and batteries for backup.

 

What is an Electronic Cigarette?

An electronic cigarette, e-cigarette, e-cig or vaporizer cigarette is a battery-powered device that provides inhaled doses of nicotine or non-nicotine vaporized solution. In addition to purported nicotine delivery, this vapor also provides a flavor and physical sensation similar to that of inhaled tobacco smoke, while no smoke or combustion is actually involved in its operation.

An electronic cigarette takes the form of some manner of elongated tube, though many are designed to resemble the outward appearance of real smoking products, like cigarettes, cigars, and pipes. Another common design is the "pen-style", so named for its visual resemblance to a ballpoint pen. Most electronic cigarettes are reusable devices with replaceable and refillable parts. A number of disposable electronic cigarettes have also been developed.

Operation

In automatic models, when a user inhales through the device, air flow is detected by a sensor, which activates a heating element that vaporizes a flavored liquid solution stored in the mouthpiece, which may contain nicotine. On manual models, the user must depress a button to activate the heating element to produce vapor which is then inhaled by the user. On most models an LED on the opposite end of the device is also activated during inhalation, which serves as an indicator of use. Several LED colors are available from various manufacturers.

Components

A complete electronic cigarette (ecig) consists of a cartridge, atomizer and battery. The battery powers the atomizer coil producing a smoke like fog.

While electronic cigarettes take many forms, they each generally employ the same basic components: a mouthpiece, a heating element, a rechargeable battery, and various electronic circuits.

Mouthpiece: "cartridge"

The mouthpiece is a small disposable, plastic, cup-like piece affixed to the end of the tube. Inside the mouthpiece is a smaller plastic cup which holds an absorbent material that is saturated with a flavored liquid solution. The level of nicotine varies depending on the solution. This inner cup is made such that air is able to flow around it and through a hole in the end of the outer piece; this is necessary for the device to provide the ability for suction to move the vapor into the user's mouth. The mouthpiece is referred to in the industry as a "cartridge". When the liquid in the cartridge has been depleted, it can either be refilled by the user or replaced with another pre-filled cartridge.

Dripping

Another alternative to using cartridges is the direct dripping method using drip tips. By removing the absorbent material, one is able to simply remove the plastic mouthpiece and drip several drops of e-liquid directly onto the atomizer bridge. To further ease dripping, some manufacturers have created specialty mouthpieces made of stainless steel or plastic that are intended just for dripping and do not require removal each time you drip (drip-tips).

Heating element: "atomizer"

The heating element serves to vaporize the liquid in the mouthpiece so that it can be inhaled. This component is referred to in the industry as an "atomizer". Atomizers last about 3-6 weeks (on average) and replacements are one of the recurring expenses associated with electronic cigarettes. Some models combine an atomizer and pre-filled disposable component referred to as a "cartomizer".

Batteries

Most electronic cigarettes employ a lithium-ion rechargeable battery to power the heating element. Battery life varies depending on the battery type and size, frequency of use, and operating environment. Many different battery charger types are available, such as wall outlet, car, and USB chargers. The battery is generally the largest component of an electronic cigarette.

Some electronic cigarettes employ an electronic airflow sensor to automatically activate the heating element upon inhalation, while other models require the user to press a button while inhaling. Various other electronic circuits are usually employed as well, such as a timed cutoff switch to prevent overheating and a colored LED to signal activation of the device and also to mimic the glow of a cigarette's end tip.

Traditionally, electronic cigarettes have utilized an electronic means of activation. This involved the use of small tactile switches, vacuum switches and the related wiring and electronics necessary to run them. Users soon discovered these could be unreliable. With the advent of "mods", several manufacturers have created all-mechanical electronic cigarettes that eliminate the use of any wiring, solder or electronics in an effort to improve switch reliability.

While some larger electronic cigarette models employ a user-replaceable standard-size battery cell, many models are too small to house a standard-size cell and instead require a proprietary component made by the electronic cigarette manufacturer. For those models, the battery and electronic components are housed within a single replaceable part, which is still generally referred to in the industry simply as the "battery".

PCC

There have been some recent developments with the implementation of mobile phone battery technology into this market sector allowing the electronic cigarettes batteries to be charged on the go in a crumple proof box known as a Personal Charging Case. The rechargeable battery inside the Personal Charging Case allows the user to charge the battery stems inside the case and store the replacement cartomizers/cartridges too. The recharging box/case is also the same size as a packet of traditional tobacco cigarettes.

USB Passthrough

Most manufacturers of electronic cigarettes offer an accessory known as a USB Passthrough or USB battery. This device resembles an e-cig battery with an attached USB cable. It is used in placed of the e-cig battery and requires a USB power source of 1500mA or greater. Plug this USB Passthrough into an adequate USB power source, attach an atomizer and cartridge, add eLiquid and it is ready to produce vapor. No charging is necessary.

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What is mAh?

Milli-ampere-hours: It's a measurement of the amount of energy the battery can store. The higher this number is, the more energy it can store. More energy means longer use-time in between charges. This has nothing to do with output voltage. Higher mAh also means it will take longer to charge and it usually also means that the battery will be larger.

 

What is resistance/ohm?

Resistance is a term that describes the forces that oppose the flow of electron current in a conductor. Resistance is measured in units called ohms. The scientific definition of one ohm is the amount of electrical resistance that exists in an electrical circuit when one amp of current is flowing with one volt being applied to the circuit.

Great but what does this have to do with an Ecig? With some of our atomizers and cartomizers, we offer a resistance/ohm option. Basic explanation: The lower the ohm, the quicker the atomizer heats up. This translates to more vapor and possibly shorter lifespan and increased chance of experiencing an unpleasant burnt taste.

Generally speaking, low resistance atomizers (1.5-1.8ohm) are intended to give the user an experience similar to a higher voltage setup (4.3V-6V) using standard voltage output batteries (3.2V-4.2V). Resistance is not as important when using a variable voltage device because the user is able to increase or decrease output voltage accordingly. However, this is not always the case. With dual coil cartomizers, we recommend 1.5 ohm - 2 ohm for 3.2V-5V devices and 6V for anything above 2 ohm.

 

 

General Question

Are your products authentic?

Rest assured that when you shop at vapeboss.com, you are purchasing genuine products from the official manufacturer as described. We have been in business since 2015 and have maintained our reputation throughout. As one of the distributors in the Malaysia, we have established close business relationships with the biggest names in the industry.

 

Do my batteries come charged?

Batteries are shipped with a 30% charge. It is recommended that you charge your batteries before use.

 

What is in eLiquid? What is PG and VG?

The ingredient in eLiquid that causes it to vaporize in heat is PG, VG or a combination of both.

PG= Proplylene Glycol
VG= Vegetable Glycol/Glycerin

Most eLiquids contain PG, VG, water, flavorings and nicotine. We carry PG Blend, VG Blend and 50/50 PG/VG Blend.

VG Blend: Slightly sweeter, more vapor, less throat hit than other blends, contains a max. of 5% PG and designed for those who are sensitive to PG

PG Blend: Greater "throat hit", contains a max. of 15% VG

50/50 PG/VG Blend: Balanced combination of "throat hit" and vapor production

Nicotine-Free/ Zero Nic: Much less "throat hit" than eLiquid containing nicotine and usually lighter in color

 

Which eLiquid resembles the brand I smoke?

Most eLiquid tobacco flavors are slightly sweetened and do not taste like cigarettes. As you begin to use an e-cig, you will see what I mean. We recommend purchasing 2-3 bottles of various flavors in the smallest size bottle (10ml) to find the flavor most suitable for you. We do not recommend purchasing in bulk or purchasing larger bottles until you find a flavor you like because eLiquid sales are final.

If you have trouble deciding on which flavors to purchase, we suggest trying the ones with the most reviews and highest ratings. Those flavors are the most popular and usually the best tasting.

 

Does VAPEBOSS Offer Refunds?

Yes! You have a period of 14-days, from the date of purchase to return items to us, so act fast. Please refer to our Terms & Conditions for further details.

 

Does VAPEBOSS Offer Warranties?

Yes, yes we do. All items are sold with a 30 Day warranty, with the exception of Clearance Items, tanks, clearomizers, cartomizers, atomizer heads, & E-liquids. Please refer to our Terms & Conditions for further details.

 

Why was my card was declined?

Here are the most common reasons:

  1. The billing address did not match the billing information for the card. Please be sure to enter the billing information for that credit/debit card. You can enter a different shipping address.
  2. Your credit/debit card has security features that may require you to call them to tell them that you are making this purchase.
  3. We do not accept cards issued outside of the United States.
  4. You may have saved your payment method incorrectly. Try removing your saved payment method. Then checkout by reentering all of credit card information.

 

 

Order Information Question

Where is My Tracking Number?

When your order ships, you will receive an email/message letting you know it’s on the move, and your tracking number will be included. If you created an account with us, you can login at any time to check the status of your order, and if it has shipped, your tracking number can be found there.

How Long Does Shipping Take?

Depending of your shipping selection, shipping time is anywhere from 3 - 5 working days. Shipping to Sabah or Sarawak can take up to 1 weeks.

What if my product went missing or damages?

Should you ever receive a product that is damaged, or your shipment is missing a product altogether, please kindly contact us within two (2) weeks of delivery and we will assist you with replacing this item or a refund!!

What address should I give?

We suggest putting in a shipping address where you can be present to receive and sign for your package.